WHO CAN PURCHASE PRODUCTS ON THE RE49 WEBSITE?

Our Website is for final consumers only. If you are a professional reseller and/or wish to resell our Products, please contact our customer care team at customerservice@re49.it , and we will be happy to create a customized offer based on your needs.
You may make a purchase whether you are a registered user or a guest. If you are a registered user, it may be simpler and faster making the order, because our system will use the data already recorded.
You may purchase our products from any national interface with delivery address within the relevant country, but please pay attention to prices and delivery costs.

DELIVERY: DESTINATIONS, TIMEFRAMES AND COSTS

We have entered into agreements with the major courier services who will deliver the Products to you according to their own guidelines and policies. We will send you the information regarding the delivery including the expected time of delivery (if known) and the name of the courier so you may check its guidelines, policies and the available services. Delivery times vary depending on the Product, destination Country and type of delivery you choose in the order. A signature may be required for the delivery.
Some couriers offer tracking services. If this service is available, you will receive the tracking number you can use to track your order.
Some couriers offer the possibility to schedule the delivery and/or offer at door delivery: please, check the websites of the courier to learn about the services offered by the courier.
Shipping to Italy and Europe is free of charge. For international shipping outside Europe, costs, custom duties and clearance charges shall be payable by you.
Shipping costs and delivery timeframe may vary according to product, destination and delivery method. Products are normally delivered within 5 working days.

INVOICING

If we choose, or are required by the laws in force, to send or make available a tax invoice, we reserve the right to ask you for your tax or social security identification number and to send or make the invoice available electronically.

DEFECTIVE OR FAULTY PRODUCTS

Quality is of primary importance to RE49. To report any material defects, faults or non-conformities of the Products, please contact our Customer Care Team ( customerservice@re49.it ) We will be happy to assist you. Please, bear in mind that all RE49 products are made with recovered materials, which are not originally designed to become shoes. Small imperfections are not to be considered manufacturing defects but rather a characteristic of the material we used to create our shoes. Therefore, wrinkles, colour shades and wrinkled effect will not be considered manufacturing defects but rather an added value to the quality of the product. RE49 is responsible for the non-conformity and faults of Products that you purchase on the Website, as required by law.
If you believe that a product you have purchased is damaged, faulty or non-conforming, or has material defects in workmanship, you may return it by filling out the form you will find in the account>orders section.
Returned Products shall be inspected by our Quality Control department. If the inspection confirms the fault or non-conformity or material defects in workmanship, all costs you have incurred, including the cost of the product and its delivery, will be refunded.
We do not provide refunds for any of the following products:

  1. Products damaged due to improper use or negligence (e.g., exposure to chemicals, caustic agents, open flame, high heat, sharp objects, etc.)
  2. Products damaged due to improper use or use in activities other than those for which they were intended (e.g., the use of shoes to play sports or as work shoes, etc.)
  3. Products not purchased on our website www.re49.it
  4. Products for which the warranty period has expired.

Note: The life expectancy of the RE49 Products depends on the individual use of the Product, the conditions they are used in, and the user's habits. Products damaged from normal wear and tear will not be replaced.
Our Customer Care team is available for any need you may have. Please feel free to contact our Customer Care Team if you have any questions or comments.
customerservice@re49.it